Forget small talk. Let’s build relationships.
Marketing is no longer a one-way street. You get what you give. We believe that engaging social brands don’t just talk, they listen. And they don’t just share, they deliver value. Scribbles Solutions sparks conversations between brands and people that build deeper relationships.
We gain insight into your customers’ desires, behaviors and how they perceive your brand through online listening. We use this knowledge to develop a unique voice for your brand’s personality. This is the launch pad from which we create and spread relevant content across social communities, moving your brand from just talking, to engaging in conversations.
- Email marketing (opt-in only): Provide updates, promote your business and communicate any news or events.
- Surveys: Simple, direct – ask for your customers feedback. This is a great way to make decisions if you’re unsure as how best to approach a situation.
- Feedback: Ask for, capture, and then act on your customer’s input. This can be through a follow-up email, a survey, organic one-to-one conversations on social media etc.
- Customer loyalty: Implement loyalty and/or reward programs that demonstrate your appreciation for return custom.
- Relationship building: Talk and listen to customers and others in your industry.
- Be accessible: Make it easy for customers to reach out for you. In-app chats, live customer service, social media support, emails etc. that are clearly displayed are all great examples.
- Customer satisfaction: Ensure that you’re customers understand that you’re putting their experiences as first and foremost in importance by implementing a customer satisfaction policy. This means that you can easily remedy any problems and issues, while also retaining customers.